FAILED: "Send Installation File To Installer" from Nebula

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PaulS
PaulS Posts: 1
in Nebula
I setup the initial parameters (WAN, DNS, etc) of my USG FLEX 100 via the Nebula portal.  I then selected the "Send Installation File to installer" option for the firewall config.  After about 10 minutes, the screen on the Nebula portal was still spinning.

I can NOT see an option to download this file from the portal.  If it's there, where?  If not, any suggestions or do I just need to configure myself?

All Replies

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,537  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    edited June 2022
    Hi @PaulS,
    Welcome to Zyxel community. Please send me org and site name in PM.
    We would like to check if there is something wrong in Nebula.
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,537  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    BTW, did you receive mail from Nebula when you click resend?

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