Where To Configure Notifications To Email

businessuer
businessuer Posts: 134  Ally Member
First Comment Friend Collector First Anniversary
in Nebula
Hi,

If wish to get notifications of firmware spoil, software upgrade available etc, 
how and where do I configure it? 

Accepted Solution

  • Zyxel_Adam
    Zyxel_Adam Posts: 430  Zyxel Employee
    Zyxel Certified Network Administrator - Nebula 25 Answers First Comment Friend Collector
    Answer ✓
    Hi @businessuer,

    Sorry for my misunderstood.
    For configuring device offline notification, please go to Site-wide > Configure > Alert settings.

    Adam

All Replies

  • Zyxel_Adam
    Zyxel_Adam Posts: 430  Zyxel Employee
    Zyxel Certified Network Administrator - Nebula 25 Answers First Comment Friend Collector
    Hi @businessuer,

    Kindly inform you that there is no setting to configure notifications of firmware upgrade avaiable on NCC. However, once your device has available firmware and close to the automatic upgraded time, our system will notify you an email as following:

    Sender: info@nebula.zyxel.com
    Email title: Scheduled maintenance for 1 sites in organization "Test"

    Adam

  • businessuer
    businessuer Posts: 134  Ally Member
    First Comment Friend Collector First Anniversary
    edited June 2022
    Ok how do I get an email notification if for example the AP is spoil or faulty?
    Or maybe switch or firewall is faulty?
  • Zyxel_Adam
    Zyxel_Adam Posts: 430  Zyxel Employee
    Zyxel Certified Network Administrator - Nebula 25 Answers First Comment Friend Collector
    Hi @businessuer, 

    As long as the faulty device is still registered in your site, NCC will send the email as it detects device latest frimware version.

    Our system also informs users once there is a new firmware release on NCC.

    Adam

  • businessuer
    businessuer Posts: 134  Ally Member
    First Comment Friend Collector First Anniversary
    No no no.
    I mean if device go offline, I want to get email notification
  • Zyxel_Adam
    Zyxel_Adam Posts: 430  Zyxel Employee
    Zyxel Certified Network Administrator - Nebula 25 Answers First Comment Friend Collector
    Answer ✓
    Hi @businessuer,

    Sorry for my misunderstood.
    For configuring device offline notification, please go to Site-wide > Configure > Alert settings.

    Adam

  • businessuer
    businessuer Posts: 134  Ally Member
    First Comment Friend Collector First Anniversary
    Zyxel_Adam said:
    Hi @businessuer, 

    As long as the faulty device is still registered in your site, NCC will send the email as it detects device latest frimware version.

    Our system also informs users once there is a new firmware release on NCC.

    so if i register the device, and it goes offline, i will get email notification?

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