unregister NWA5123AC

StefanK
StefanK Posts: 2
edited August 2022 in Service & License
Hello, searched here but seems i'm supposed to send details via pm

bought an NWA5123AC and can't register it in portal because it is already registered by the prev owner

in web-gui there is no "licensing/registration" to re-register the device.

who can help?

Accepted Solution

  • Zyxel_Bella
    Zyxel_Bella Posts: 560  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 50 Answers
    Answer ✓

    Hi @StefanK

     

    Welcome to Zyxel community!

    If you’re mentioning “NWA5123AC” instead of “NWA5123AC-HD” or others, NWA5123AC can’t managed by Nebula.

    Or if you’re talking about myZyxel platform registration problem? Please PM me your SN and MAC, we’ll help to check.

    Thank you

     

    Regards,

    Bella

     

     


    zyxel.com | Facebook | LinkedIn | YouTube

All Replies

  • Zyxel_Bella
    Zyxel_Bella Posts: 560  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 50 Answers
    Answer ✓

    Hi @StefanK

     

    Welcome to Zyxel community!

    If you’re mentioning “NWA5123AC” instead of “NWA5123AC-HD” or others, NWA5123AC can’t managed by Nebula.

    Or if you’re talking about myZyxel platform registration problem? Please PM me your SN and MAC, we’ll help to check.

    Thank you

     

    Regards,

    Bella

     

     


    zyxel.com | Facebook | LinkedIn | YouTube

  • StefanK
    StefanK Posts: 2
    just double-checked the comparison table and you are right... will have to buy another

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