SecuExtender inconsystent connecting to USG FLEX 200

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prowatts
prowatts Posts: 3
First Anniversary
in Security
I the past few months we noticed inconsistency connecting SSL_VPN to USG FLEX 200.
Sometimes is connecting sometimes not. Have the same VPN configuration for a long time and have been using it for years. Installed the latest firmware and running Secuextender 4.0.4.0
last night I got connected but this morning cannot. I'm getting the following log:
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR]   Cannot connect to device. 10060 (0x274c)
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR]   Connect socket failed. (0x0)
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR]   Failed to connect to device(1) (0x0)
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR]   user login device failed (0x0)

How can I get help from support?

All Replies

  • mMontana
    mMontana Posts: 1,304  Guru Member
    First Anniversary 10 Comments Friend Collector First Answer
    edited July 2022
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    "latest firmware" corrispond to which versions?
    For SSLVPN has been published a lab version which solve a bug on SSL VPN.
  • prowatts
    prowatts Posts: 3
    First Anniversary
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    Running
    USG FLEX 200 |
    V5.30(ABUI.0)
     | 2022-04-20 05:17:41

  • prowatts
    prowatts Posts: 3
    First Anniversary
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    I can't find any lab version firmware for the USG FLEX 200
  • mMontana
    mMontana Posts: 1,304  Guru Member
    First Anniversary 10 Comments Friend Collector First Answer
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    ... better search?
    https://support.zyxel.eu/hc/en-us/articles/360005438274
    5.30 Patch 0 WK20, May 24th

  • CHS
    CHS Posts: 177  Master Member
    First Anniversary 10 Comments Friend Collector First Answer
    edited July 2022
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    Did you keep your SSL VPN tunnel as up over night?
    Or the tunnel is unable to reconnect anymore after your PC waking up from sleep?
    You can have a try to shutdown Secuextender software and Disable-Enable your Netowrk-Interface-Card first. And try to reconnect SSL VPN tunnel again. in my experience, it helps.

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