NR7101 stopped surfing

Luca789
Luca789 Posts: 13  Freshman Member
First Comment Friend Collector
edited January 4 in Mobile Broadband
Hi guys, I don't understand why it stopped working. it seems connected, ping works. onedrive seems working but I can't surf the internet.
I called ISP and I paid everything. I disabled IP passthrough and enabled it. nothing. I updated firmware. Any idea?
 I 
I update

All Replies

  • BrandSafway
    BrandSafway Posts: 22  Freshman Member
    First Answer First Comment Friend Collector Second Anniversary
    You have it set to router mode. Most people have set it for ip-passthrough mode. Have you tried if that works for you?
  • Luca789
    Luca789 Posts: 13  Freshman Member
    First Comment Friend Collector
    BrandSafway said:
    You have it set to router mode. Most people have set it for ip-passthrough mode. Have you tried if that works for you?
    BrandSafway said:
    You have it set to router mode. Most people have set it for ip-passthrough mode. Have you tried if that works for you?
    disabling IP passthrough means setting the nr7101 to router mode?
  • tonygibbs16
    tonygibbs16 Posts: 945  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    edited August 2022
    Hi @Luca789

    The ping to 8.8.8.8 from within the NR7101 shows that it can get to the Internet via your ISP, because 8.8.8.8 is Google's public DNS server on the Internet.
          - so the issue should be LAN related or the NR7101 settings.

    So what do get if you try a ping 8.8.8.8 and tracert 8.8.8.8 from a client host on your LAN please?
         - do your clients get an IP address automatically from the NR7101 using DHCP?
                 - i.e. an IP address in the range 192.168.1.2 to 192.168.1.254 ?

    Kind regards, Tony
  • Luca789
    Luca789 Posts: 13  Freshman Member
    First Comment Friend Collector
    edited August 2022
    Microsoft Windows [Versione 10.0.22000.795]
    (c) Microsoft Corporation. Tutti i diritti riservati.

    C:\Users\luca>ping 8.8.8.8

    Esecuzione di Ping 8.8.8.8 con 32 byte di dati:
    Risposta da 8.8.8.8: byte=32 durata=70ms TTL=111
    Risposta da 8.8.8.8: byte=32 durata=64ms TTL=111
    Risposta da 8.8.8.8: byte=32 durata=81ms TTL=111
    Risposta da 8.8.8.8: byte=32 durata=89ms TTL=111

    Statistiche Ping per 8.8.8.8:
        Pacchetti: Trasmessi = 4, Ricevuti = 4,
        Persi = 0 (0% persi),
    Tempo approssimativo percorsi andata/ritorno in millisecondi:
        Minimo = 64ms, Massimo =  89ms, Medio =  76ms

    C:\Users\luca>
  • Luca789
    Luca789 Posts: 13  Freshman Member
    First Comment Friend Collector
    Esecuzione di Ping google.com [142.250.184.110] con 32 byte di dati:
    Risposta da 142.250.184.110: byte=32 durata=48ms TTL=111
    Risposta da 142.250.184.110: byte=32 durata=321ms TTL=111
    Risposta da 142.250.184.110: byte=32 durata=319ms TTL=111
    Risposta da 142.250.184.110: byte=32 durata=50ms TTL=111

    Statistiche Ping per 142.250.184.110:
        Pacchetti: Trasmessi = 4, Ricevuti = 4,
        Persi = 0 (0% persi),
    Tempo approssimativo percorsi andata/ritorno in millisecondi:
        Minimo = 48ms, Massimo =  321ms, Medio =  184ms
  • Luca789
    Luca789 Posts: 13  Freshman Member
    First Comment Friend Collector
    ipconfig

    Configurazione IP di Windows


    Scheda LAN wireless Connessione alla rete locale (LAN)* 1:

       Stato supporto. . . . . . . . . . . . : Supporto disconnesso
       Suffisso DNS specifico per connessione:

    Scheda LAN wireless Connessione alla rete locale (LAN)* 2:

       Stato supporto. . . . . . . . . . . . : Supporto disconnesso
       Suffisso DNS specifico per connessione:

    Scheda LAN wireless Wi-Fi:

       Suffisso DNS specifico per connessione:
       Indirizzo IPv6 locale rispetto al collegamento . : fe80::f989:be5d:3130:6ff%17
       Indirizzo IPv4. . . . . . . . . . . . : 192.168.15.207
       Subnet mask . . . . . . . . . . . . . : 255.255.255.0
       Gateway predefinito . . . . . . . . . : 192.168.15.118

    Scheda Ethernet Connessione di rete Bluetooth:

       Stato supporto. . . . . . . . . . . . : Supporto disconnesso
       Suffisso DNS specifico per connessione:
  • Luca789
    Luca789 Posts: 13  Freshman Member
    First Comment Friend Collector
    Ipconfig result doesn't match with the ip address range!


  • tonygibbs16
    tonygibbs16 Posts: 945  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    Thanks @Luca789 for your reply.

    It seems like something else is on your LAN, so that your Windows client is not directly using the NR7101...

    Can you please do a tracert 8.8.8.8 or tracert google.com on your Windows computer, so that we/I can see if your Windows client is getting to the Internet via the NR7101 on 192.168.1.1 or not?

    Kind regards,
         Tony


  • Luca789
    Luca789 Posts: 13  Freshman Member
    First Comment Friend Collector
    tonygibbs16 said:
    Thanks @Luca789 for your reply.

    It seems like something else is on your LAN, so that your Windows client is not directly using the NR7101...

    Can you please do a tracert 8.8.8.8 or tracert google.com on your Windows computer, so that we/I can see if your Windows client is getting to the Internet via the NR7101 on 192.168.1.1 or not?

    Kind regards,
         Tony


    Tony, I will do tracert. But I did an ipconfig after having connected my laptop to my phone hotspot in order to surf.... Sorry I posted deceiving informations. 

  • Luca789
    Luca789 Posts: 13  Freshman Member
    First Comment Friend Collector
    Hi guys, I solved the problem. I didn't know that the wifi of the nr7101 was only for configuration purposes. I connected my laptop with a cable to the router and it surfed fine.
    sorry guys

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