How Can we activate recognition of the dnsft.cloud.zyxel.com certificate to enable access to youtube

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leasba
leasba Posts: 2
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in Nebula
The browsers do not recognize the dnsft.cloud.zyxel.com certificate, they give it to me as invalid and it prevents my network users from connecting to youtube. How Can we activate recognition of the dnsft.cloud.zyxel.com certificate to enable access to youtube.

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  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,066  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited September 2022 Answer ✓
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    Hi @leasba

    After our discussion on the eITS, this issue was caused by the specific security policy on your site. You solved it by yourself. Thanks :) .

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  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,066  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @leasba

    When the user cannot access YouTube is there any blocked or dropped message that can be observed on the eventlog(Firewall > Monitor > Event log)?

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,066  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited September 2022 Answer ✓
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    Hi @leasba

    After our discussion on the eITS, this issue was caused by the specific security policy on your site. You solved it by yourself. Thanks :) .
  • Carlsap
    Carlsap Posts: 23  ZCNE Certified
    First Anniversary ZCNE Security Level 1 Certification - 2019 ZCNE Nebula Level 1 Certification - 2019 10 Comments
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    What is the resolution in this case?

  • INBK_IT
    INBK_IT Posts: 7
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    Hi @leasba

    What was the solution? We are having same problem with Youtube, Vimeo and all other streaming media platforms.

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