Ghost firewalls on Nebula account

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GiuseppeR
GiuseppeR Posts: 431  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in Nebula
Good evening,
I'm adding organizations to my Nebula account.
Analyzing two of them.
Company A and Company B.

-A-
There is basic nebula pack, only one access point.
On the left I see "firewall" section and if I click on it i see "USG FLEX 100"
It is clearly a mistake but if I list devices I do not see any firewall (I know there is no firewall, just to check the list if there is a mistake).

-B-
There is trial Pro pack, only one mobile router added.
On the left i see "firewall" section and if I click on it i see "USG FLEX 50"
It is clearly a mistake but if I list devices I do not see any firewall (I know that also here there is no firewall, just to check the list if there is a mistake).

I do not know how to manage this issue.
Why does it happen?

Thanks a lot for your support.


All Replies

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,397  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary
    Hi @GiuseppeR
    The issue did not happened in my test environment.
    Could you enable Zyxel support access and tell me your organization name for me to check?
    Please go to Help > Support Request > Zyxel support access to enable. :)


  • GiuseppeR
    GiuseppeR Posts: 431  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
    edited October 2022
    I flagged "Invite Zyxel support as administrator" on company A "editedXY"
    I flagged "Invite Zyxel support as administrator" on company B "editedXZ".

    Please let me know, I'm at your disposal.


    PS: I edited names for privacy

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