NSG100 - Can´t register to another account
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We have NSG100, that we removed from another account. This model doesn´t have QR-code in it, so i have to add it manually in Nebula App. However, after manually entered serial and MAC it says "device already registered to another account".
When i try register it from portal.myzyxel.com, it only says "device has already been registered".
Alltough we removed it from old organizations Nebula (different zyxel account), this nsg100 still shows in old accounts Device Management-list at portal.myzyxel.com
Can you help with this registeration problem and remove it from old accounts management?
When i try register it from portal.myzyxel.com, it only says "device has already been registered".
Alltough we removed it from old organizations Nebula (different zyxel account), this nsg100 still shows in old accounts Device Management-list at portal.myzyxel.com
Can you help with this registeration problem and remove it from old accounts management?
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All Replies
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Hi @Juksake,
Welcome to the Zyxel community!
Please PM me 1. The previous owner's email address 2. The MAC address/Serial number 3. The photo with the device's MAC address sticker states you own the device.
After confirming the device is owned by you, I will help to remove it from the old account.Zyxel Melen
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Thank @Zyxel_Melen for replying. Just PM´d you.0
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Zyxel_Melen said:0
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I have the same problem when trying to re-register an USG40W which I bought from the previous owner via eBay.
https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account
After trying the steps in the above link, I get an error: "Device has already been registered"
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Hi @MarkoD,
I found you have another post and @Zyxel_Ivan is helping you. We update you once it is done.
Zyxel Melen
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