secu extender macos ventura
Hello, I have a problem with a mac os ventura, the Secuextender software works during installation and no longer works when restarting the computer
The error message:
ZyWALL SecuExtender was unable to connect to its helper tool and must now quit. Please ensure that ZyWALL SecuExtender has been correctly installed and isn't being blocked by any network security software, and then reopen ZyWALL SecuExtender to try again.
Thanks
ZyWALL SecuExtender was unable to connect to its helper tool and must now quit. Please ensure that ZyWALL SecuExtender has been correctly installed and isn't being blocked by any network security software, and then reopen ZyWALL SecuExtender to try again.
Thanks
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All Replies
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Hi @steeven
Welcome to the Zyxel community. Could try to uninstall SecuExtender -> reboot mac device-> reinstall SecuExtender again to see whether is working for you? Thanks.Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L
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Zyxel_Jeff said:Hi @steeven
Welcome to the Zyxel community. Could try to uninstall SecuExtender -> reboot mac device-> reinstall SecuExtender again to see whether is working for you? Thanks.Hello,
Unfortunately I've already tried uninstalling and reinstalling the software and it still doesn't seem to work.0 -
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Hello, thank you for your answer, I am currently using the latest version MACOS ventura and the latest version of Secuextender ssl (1.2.5)Are there permissions to give on mac regarding secuextender?Thanks in advance0
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Hi @steeven
Thanks for your feedback. You could follow this link1 and link2 to deploy the SSL VPN connection for Mac OS in your environment. If you still have a problem with this, please provide the error message of the screenshot to us. Thanks.Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L
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Hello, I just tried the software on another mac ventura and it works fine, but it still doesn't work on the original mac The error message remains the same: ZyWALL SecuExtender was unable to connect to its helper tool and must now quit. Please ensure that ZyWALL SecuExtender has been correctly installed and isn't being blocked by any network security software, and then reopen ZyWALL SecuExtender to try again.
Thanks in advance0 -
Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L
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Hi @Zyxel_Jeff , this is the screenshot :
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Hi @steeven
May I know what is your detailed version number(13.X.X) of Ventura for those two Mac devices respectively? Thanks.
Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L
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