[NEBULA] No connected AP clients showing in NCC

dfwood
dfwood Posts: 7  Freshman Member
First Comment Friend Collector
edited April 2021 in Nebula
Hi,

Since the latest NCC release and upgrading our APs to the latest firmware, no clients are showing as connected in NCC, yet devices are connected and working fine.

The APs are also talking back and connected to NCC.

Any ideas?

Ta, Dan

Comments

  • nboeckmann
    nboeckmann Posts: 6  Freshman Member
    First Comment Friend Collector Sixth Anniversary
    Hi,

    I’m having the same exact behavior. I do have 5 NWA1123-ACv2.

    Nils
  • CommsCo
    CommsCo Posts: 22  Freshman Member
    First Comment Third Anniversary
    Same here - is this a beta?
  • Zyxel_Dean
    Zyxel_Dean Posts: 237  Zyxel Employee
    25 Answers First Comment Friend Collector Fourth Anniversary
    edited September 2018
    Hi guys,

    We noticed this already and is under investigation. Will let you guys know when there's more info.

    -Dean
  • nboeckmann
    nboeckmann Posts: 6  Freshman Member
    First Comment Friend Collector Sixth Anniversary
    Hey,

    it seems to be fixed. I'm able to see the clients again.
    Thank you for the fast resolution!

    Nils
  • Zyxel_Dean
    Zyxel_Dean Posts: 237  Zyxel Employee
    25 Answers First Comment Friend Collector Fourth Anniversary
    Hey Nils, 

    Thanks for putting attention on this, we've fixed the problem now. 
    Feel free to let us know if anything is out of the normal.

    Cheers!
  • dfwood
    dfwood Posts: 7  Freshman Member
    First Comment Friend Collector
    Hi Dean,

    Thanks for the update, can also confirm that it's fixed here  ;)

    Kind Regards, Dan
  • nboeckmann
    nboeckmann Posts: 6  Freshman Member
    First Comment Friend Collector Sixth Anniversary
    Hey,

    now it's broken again.... Could you take a look again?

    Nils
  • Zyxel_Dean
    Zyxel_Dean Posts: 237  Zyxel Employee
    25 Answers First Comment Friend Collector Fourth Anniversary
    Hey @nboeckmann
    It's seems fine on our sites, 
    It  may take a couple  minutes perhaps 3-5 depending on how busy the AP before the statistics are able to be polled to the cloud.
    could you check now if it's displaying?

Categories

Nebula Tips & Tricks


    Read more

    Nebula Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）