My clients, mostly IOT devices are being disconnected daily NWA50AX

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  • mMontana
    mMontana Posts: 1,389  Guru Member
    50 Answers 1000 Comments Friend Collector Fifth Anniversary
    I can agree with the goal.
    However: do these two devices have more occurrency of disconnection compared to others?
  • m7urt
    m7urt Posts: 16  Freshman Member
    First Comment
    not really they all disconnect when it happens, I'm not concerned with the ones that are a great distance away, I'll sort that in time but the ones that are close and do have a medium or strong connection, why is it happening to them?
  • mMontana
    mMontana Posts: 1,389  Guru Member
    50 Answers 1000 Comments Friend Collector Fifth Anniversary
    Different test(settings) might help to understand why, and what do for avoid that behaviour.
  • m7urt
    m7urt Posts: 16  Freshman Member
    First Comment
    all but one disconnected this morning ???
  • m7urt
    m7urt Posts: 16  Freshman Member
    First Comment
    a simple reboot and all connect again. Should i just put a timer on the plug to kill power for a couple of minutes each night?
  • Zyxel_Kay
    Zyxel_Kay Posts: 1,103  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

     

    According to our experience from other users, for some IoT devices, its WiFi capability and security support may not work well.  
    There are some settings that you can make some change to let your IoT devices connect more easily: 

    Go to Nebula CC >> Access point >> SSID advanced settings,  

    1. Set your security options to “WPA2”.

    2. Make the SSID which your IoT devices connected, to 2.4GHz band only. 

    3. Disable the 802.11k/v/r function.


    If the settings above still can’t solve your problem, could you please provide your event log when your IoT devices get disconnection, or please help us to enable the Zyxel support at Help center >> Support request and provide us your organization/site name and time when disconnection occur, we will help you to do a further check. 

      

    Kay 

    Kay

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  • HienDang
    HienDang Posts: 4  Freshman Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula
    Downgrade back to firmware v6.25 then you go

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