GS1900-8HP PoE Issue

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All Replies

  • ZyxelHamburg2023
    ZyxelHamburg2023 Posts: 6
    First Comment Friend Collector
    Zyxel_Melen said:
    Hi @ZyxelHamburg2023,

    Based on your feedback, your GS1900-8HP has PoE failure. Please check here to submit RMA request.
    ok, already done - RMA created. 
  • jacksp31
    jacksp31 Posts: 1
    First Comment

    I Have experienced exactly the same issue, switch working perfectly and then the lates 2.70 firmware has caused the PoE to fail

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited April 2023

    Hi @jacksp31,

    Welcome to the Zyxel community!

    Based on your feedback, your GS1900-8HP has a PoE failure. Kindly ask to check this link to submit the RMA request.

    If possible, please also pm me the MAC address & the serial number of your switch. Many thanks.

    Zyxel Melen


  • matm347
    matm347 Posts: 1
    First Comment
    edited April 2023

    I just did this firmware upgrade (2.70 v3) on my switch that has been running fine for YEARS and this update broke my PoE! It was working fine just minutes ago, did the upgrade, now I get the error POE INIT FAIL.

    Please pull this firmware ASAP!

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited April 2023

    Hi @matm347,

    Welcome to the Zyxel community!

    Is your previous firmware V2.70(Axxx.0)? If yes, please help to upgrade to V2.70(Axxx.5). We have fixed the PoE failure issue due to upgrading firmware from V2.70(Axxx.0). For more information, please reference below Release note:

    https://community.zyxel.com/en/discussion/16281/switch-gs1900-series-v2-70-patch-5-firmware-release

    Zyxel Melen


  • sebastien911
    sebastien911 Posts: 1
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/46098#Comment_46098

    Tom, you're a hero! Simplest fix ever, though Zyxels service is really great (big shoutout for them!) and I received my replacement today- this is a really nice and easy way to repair this device. Thanks for sharing.

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