Nebula android app gives ERR_UNKNOWN in Clients list

malakudi
malakudi Posts: 39  Freshman Member
First Comment Friend Collector First Anniversary
in Nebula
After I removed and re-added one device in my Nebula account, Nebula android app keeps giving "ERR_UNKNOWN" in the dashboard page and in the "Clients" page. Tried reinstalling the app, clearing cached data etc, nothing works.
Can this be fixed somehow?



All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @malakudi,

    Could you help to use Nebula Web GUI to enable Zyxel support access for me to check?
    Please go to Help center > support request > Zyxel support access to enable and save.
    Zyxel Melen


  • malakudi
    malakudi Posts: 39  Freshman Member
    First Comment Friend Collector First Anniversary
    Just want to add that from web gui there is no error and clients are shown. It is android app only that has the error.
    Support is already enabled for my site due to a different problem.
  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @malakudi,

    Thanks for the privilege, I can replicate this error from my Android smartphone.
    I will help to ask our engineer to investigate this problem.
    Zyxel Melen


  • malakudi
    malakudi Posts: 39  Freshman Member
    First Comment Friend Collector First Anniversary
    I report that issue has been fixed. Can you provide some info why this happened?

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @malakudi

    This is because there have some issue data in client page which causes this error, and we had fix this yesterday. 
    You can feel free to use Nebula control center and Nebula APP.
    Zyxel Melen


  • malakudi
    malakudi Posts: 39  Freshman Member
    First Comment Friend Collector First Anniversary
    It was something I made it happen by bad handling when I removed/re-added one access point, or it was something irrelevant of my actions? Asking in order to avoid happening again.
  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @malakudi,

    Sorry for the late reply.
    The issue data is not due to removing/re-adding one access point since the time when the issue happened was not the same as the time you removed the device.
    We are still looking for why the issue data occur and trying to replicate the problem.
    I will keep you posted.

    Zyxel Melen


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