ATP Series - signature Update not always working?

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  • Mario
    Mario Posts: 106  Ally Member
    Zyxel Certified Network Engineer Level 1 - Security First Comment Friend Collector Fifth Anniversary

    I got a notification about the update of my topic in the forum and I can confirm some kind of troubles:
    Situation on an ATP200


    Situation on an ATP500

    The update to 5.32 was done weeks ago, so it was working after the update but since 2022-12-15 I don't get updates...
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 888  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @Mario ,
    We are investigating the issue,  Please kindly remain GUI access. 
    Will update to you if any news . 
    Thank you
    Kevin
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 888  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @Mario,
    We found no errors in this check, and schedule update work as expected now.All signatures are up to date. 
    I thought we can continue to observe this issue. 
    Thank you
    Kevin
  • AndreaC
    AndreaC Posts: 6  Freshman Member
    First Comment Friend Collector Second Anniversary
    @Zyxel_Kevin , the problem keeps appearing randomly on all the devices we manage. I did a check this morning and one device had outdated AM, TIML, URL and IP Filter definitions. Running the manual update downloaded and installed the updated definitions. See my screenshot



  • Zyxel_Kevin
    Zyxel_Kevin Posts: 888  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @AndreasC, 
    Please kindly share the device WebGUI access by private message.
    We have to check the system informaion. 
    Thank you
    Kevin

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