Sell or reset Zyxel devices
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Hello,
I have sold a few Zyxel devices. But now the new owner has problems to reset or reconnect them. The devices are or were registered in MyZyxel and in Nebula. Before I sold the devices I had done a reset. Unfortunately I forgot to remove them from Nebula and MyZyxel respectively. I wanted to make up for that now.
Here is what I have done so far:
- Removed the device from the page in Nebula.
- Deactivated the device from the organization
But still there should be a connection to Nebula.
But now the devices are still present in MyZyxel. Unfortunately I can't find a way to remove the device here. Could it be because it is still present in MyZyxel?
Now that the device is removed from Nebula, do I have to do a reset again?
Thanks and greetings
Sascha
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Hi @Smashi,
Thanks for asking.
If your buyer is going to register the devices to Nebula, they could download the Nebula Mobile APP (IOS / Android) and scan the device's QR code to register it to his organization.
If they just want to use it in standalone mode, could you help to provide the MAC address & Serial number of the devices via private message with me? I can help to un-register them from myZyxel.
In addition, after the process, they also need to factory default the device before connecting to the internet.Zyxel Melen
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