Nebula event log not working anymore

Wookie
Wookie Posts: 51  Ally Member
First Comment Friend Collector Fourth Anniversary
edited November 2023 in Nebula

Hi support

Since around one week I cant see any entries in the event-logs.

steps to reproduce:

click on a client e.g MacBook-Pro

click history, event-log

no details appear in the event-log page. it can be reproduced with any client in the network. when I click on an AP and then history - event log it shows entries.

could you please have a look at my site, the org is called Graf, the site Dietikon. I sent an invitation via the Nebula-GUI. I activated a trial of Nebula Pro which expired around 2 weeks ago, maybe this is the reason why this happened.

rebooting the APs several times didnt help.

all the best

Andrew

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,630  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi Wookie,

     

    We found the same the symptom as you shared, and it should be a display problem, so we’ll fix it and tell you when it is done. 

     

    In case, you’d like to check the event log of specific client, please directly go to Access point > Monitor > Event log > and then input the client MAC into Keyword box > click Search as a workaround before we fix problem.  

    Event log.png

    Judy

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  • Wookie
    Wookie Posts: 51  Ally Member
    First Comment Friend Collector Fourth Anniversary

    Hi Judy

    many thanks for the quick reply, will do it according your suggestion until fixed.

  • Wookie
    Wookie Posts: 51  Ally Member
    First Comment Friend Collector Fourth Anniversary

    Hi Judy

    do you already have news/timeline when the error will be fixed?

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,630  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited March 2023

    Hi there,

    As the schedule, the issue'll be fixed on March 7, 2023.

    Thank you for your patience!

    Judy

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  • Zyxel_Judy
    Zyxel_Judy Posts: 1,630  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi there,

    We fixed the issue already. Please help to confirm that.

    Thank for your patience!

    Judy

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  • Wookie
    Wookie Posts: 51  Ally Member
    First Comment Friend Collector Fourth Anniversary

    Hi Judy

    many thanks, I can confirm that the issue is fixed.

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