SmartMesh extremely unstable on two NWA50AX

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  • agrsdl
    agrsdl Posts: 26 image  Freshman Member
    First Comment Friend Collector Second Anniversary

    @Zyxel_Kay did you had a chance to look?

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited March 2023

    Hi @agrsdl

     

    Since we uploaded the datecode while the repeater AP remaining offline, thus it didn’t successful update to your repeater AP. To resolve this, we would like to you to link up your AP with Ethernet cable and schedule a time with us to perform the update. Please let us know a convenient time for you.  

    Sorry for making any inconvenience, thank you for your help! 

     

    Kay 

    Kay

  • agrsdl
    agrsdl Posts: 26 image  Freshman Member
    First Comment Friend Collector Second Anniversary

    @Zyxel_Kay I connected both APs to the ethernet. Feel free to do the update as soon as you can, let me know ;)

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @agrsdl

     

    We have successfully upgraded your repeater AP, you may now unplug the ethernet cable and make it as a repeater again. 

    We kindly ask for your help in monitoring the device and providing us with feedback if there are any other issues. 

    Thank you! 

     

    Kay 

    Kay

  • agrsdl
    agrsdl Posts: 26 image  Freshman Member
    First Comment Friend Collector Second Anniversary

    Great, I'll update you if problems arise.

  • agrsdl
    agrsdl Posts: 26 image  Freshman Member
    First Comment Friend Collector Second Anniversary

    @Zyxel_Kay seems like the problem is not fixed yet :( any other idea?

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @agrsdl

     

    Thank you for your feedback. We have downloaded the internal log of your repeater AP for further investigation and will update you as soon as we have any findings. We appreciate your patience! 

     

    Kay 

    Kay

  • agrsdl
    agrsdl Posts: 26 image  Freshman Member
    First Comment Friend Collector Second Anniversary

    Thanks @Zyxel_Kay , looking forward to your reply. In the meanwhile I turned the AP off, thanks.

  • agrsdl
    agrsdl Posts: 26 image  Freshman Member
    First Comment Friend Collector Second Anniversary

    Hi @Zyxel_Kay did you had a chance to look at the logs? What's the result?

  • agrsdl
    agrsdl Posts: 26 image  Freshman Member
    First Comment Friend Collector Second Anniversary

    I tried turning it on again but with no luck :(

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