802.11r (Apple) client capability not visible anymore in Nebula

papu
papu Posts: 23  Freshman Member
First Comment Friend Collector Second Anniversary
edited November 2023 in Nebula
dear Zyxel,

since changing my SSID to vlan-tagged we noticed that Iphone/Ipad-clients do not show 802.11r capability anymore in Nebula client overview; only kv. Samsung Galaxy clients are still showing kvr. This is with both assisted-roaming and 802.11r enabled.
Previously, without vlan-tag, these Apple clients were showing 802.11kvr.
Is this something to worry about?

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited October 2022 Answer ✓
    Hi there,

    We have found 802.11r was not showed when client (with 802.11r capability) connect to NWA50AX and NWA55AXE which looks like you mentioned already. We’ll fix the issue as soon as possible.

    We'll inform you after fixing this issue.

    Judy

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All Replies

  • papu
    papu Posts: 23  Freshman Member
    First Comment Friend Collector Second Anniversary
    For your information: our network consists of multiple NWA-AX devices (50/55/210).
  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi there,

     

    To support you check this issue, please enable Zyxel support by going to the left sidebar >> Help >> Support request >> Invite Zyxel support as administrator, save the changes for us to check.


    We’ll inform you if there is any update.

    Judy

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  • papu
    papu Posts: 23  Freshman Member
    First Comment Friend Collector Second Anniversary
    After switching back to no-vlan, we noticed that this 802.11r issue is only related to the NWA50AX ap's. Apparently this has nothing to do with VLAN (?). With apple clients connected to NWA210AX they do show 802.11r capability, but when connected to NWA50/55AX not anymore.

    I have enabled Support Access. Thank you.
  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited October 2022

    Hi Customer,

     

    We're checking this issue. We'll inform you if there is any update there.

    Thank you for your patience!

    Judy

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  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited October 2022 Answer ✓
    Hi there,

    We have found 802.11r was not showed when client (with 802.11r capability) connect to NWA50AX and NWA55AXE which looks like you mentioned already. We’ll fix the issue as soon as possible.

    We'll inform you after fixing this issue.

    Judy

    Untitled Image

    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited March 2023

    Hi there,

    To resolve the issue as 802.11r was not showed when client (with 802.11r capability) connect to NWA50AX and NWA55AXE, we have released a new datecode firmware.

    Please let us know your org/ site name and when it would be convenient for us to schedule the update on your Nebula site.

    Thank you.

    Judy

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  • papu
    papu Posts: 23  Freshman Member
    First Comment Friend Collector Second Anniversary

    dear Zyxel, as it seems from another thread the NWA50/55/90 range does not support 802.11r as yet. Therefore it makes no sense for me to continue on this issue. Unless you claim that fast roaming is now supported with this new firmware. If so I am willing to test. Awaiting your advice,

    Thank you.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi there,

    NWA50AX and NWA55AXE support 802.11r fast roaming with the new datecode firmware, so you’re enable to detect the 802.11r mobility domain information for NWA50AX and NWA55AXE.

    image.png

    The 802.11r capability is also shown on the Nebula client list already.

    image.png

    In case you’d like to check this issue, please let us know your org/ site name and when it would be convenient for us to schedule the update on your Nebula site.

    Thank you.

    Judy

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  • papu
    papu Posts: 23  Freshman Member
    First Comment Friend Collector Second Anniversary
    https://community.zyxel.com/en/discussion/comment/49536#Comment_49536

    I would be very interested in this firmware. Could you please provide this to me at your soonest? Thank you.

    I PM'd you my organization and site, Admin support is open.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi there,

    The datecode firmware for your site has been successfully upgraded on March 13th at 08:24 UTC+1.

    Please help to check the issue and tell us if there is any update.

    Thank you!

    Judy

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