802.11r (Apple) client capability not visible anymore in Nebula

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papu
papu Posts: 23  Freshman Member
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edited November 2023 in Nebula
dear Zyxel,

since changing my SSID to vlan-tagged we noticed that Iphone/Ipad-clients do not show 802.11r capability anymore in Nebula client overview; only kv. Samsung Galaxy clients are still showing kvr. This is with both assisted-roaming and 802.11r enabled.
Previously, without vlan-tag, these Apple clients were showing 802.11kvr.
Is this something to worry about?

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 990  Zyxel Employee
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    edited October 2022 Answer ✓
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    Hi there,

    We have found 802.11r was not showed when client (with 802.11r capability) connect to NWA50AX and NWA55AXE which looks like you mentioned already. We’ll fix the issue as soon as possible.

    We'll inform you after fixing this issue.

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  • papu
    papu Posts: 23  Freshman Member
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    For your information: our network consists of multiple NWA-AX devices (50/55/210).
  • Zyxel_Judy
    Zyxel_Judy Posts: 990  Zyxel Employee
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    Hi there,

     

    To support you check this issue, please enable Zyxel support by going to the left sidebar >> Help >> Support request >> Invite Zyxel support as administrator, save the changes for us to check.


    We’ll inform you if there is any update.

    Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!

  • papu
    papu Posts: 23  Freshman Member
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    After switching back to no-vlan, we noticed that this 802.11r issue is only related to the NWA50AX ap's. Apparently this has nothing to do with VLAN (?). With apple clients connected to NWA210AX they do show 802.11r capability, but when connected to NWA50/55AX not anymore.

    I have enabled Support Access. Thank you.
  • Zyxel_Judy
    Zyxel_Judy Posts: 990  Zyxel Employee
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    edited October 2022
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    Hi Customer,

     

    We're checking this issue. We'll inform you if there is any update there.

    Thank you for your patience!

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  • Zyxel_Judy
    Zyxel_Judy Posts: 990  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited October 2022 Answer ✓
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    Hi there,

    We have found 802.11r was not showed when client (with 802.11r capability) connect to NWA50AX and NWA55AXE which looks like you mentioned already. We’ll fix the issue as soon as possible.

    We'll inform you after fixing this issue.

    Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!

  • Zyxel_Judy
    Zyxel_Judy Posts: 990  Zyxel Employee
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    edited March 2023
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    Hi there,

    To resolve the issue as 802.11r was not showed when client (with 802.11r capability) connect to NWA50AX and NWA55AXE, we have released a new datecode firmware.

    Please let us know your org/ site name and when it would be convenient for us to schedule the update on your Nebula site.

    Thank you.

    Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!

  • papu
    papu Posts: 23  Freshman Member
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    dear Zyxel, as it seems from another thread the NWA50/55/90 range does not support 802.11r as yet. Therefore it makes no sense for me to continue on this issue. Unless you claim that fast roaming is now supported with this new firmware. If so I am willing to test. Awaiting your advice,

    Thank you.

  • Zyxel_Judy
    Zyxel_Judy Posts: 990  Zyxel Employee
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    Hi there,

    NWA50AX and NWA55AXE support 802.11r fast roaming with the new datecode firmware, so you’re enable to detect the 802.11r mobility domain information for NWA50AX and NWA55AXE.

    The 802.11r capability is also shown on the Nebula client list already.

    In case you’d like to check this issue, please let us know your org/ site name and when it would be convenient for us to schedule the update on your Nebula site.

    Thank you.

    Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!

  • papu
    papu Posts: 23  Freshman Member
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    I would be very interested in this firmware. Could you please provide this to me at your soonest? Thank you.

    I PM'd you my organization and site, Admin support is open.

  • Zyxel_Judy
    Zyxel_Judy Posts: 990  Zyxel Employee
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    Hi there,

    The datecode firmware for your site has been successfully upgraded on March 13th at 08:24 UTC+1.

    Please help to check the issue and tell us if there is any update.

    Thank you!

    Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!

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