USG60W disconnect and crash

PeterUK
PeterUK Posts: 1,848
100 Answers 1000 Comments Friend Collector Fifth Anniversary
 Guru Member
in Security

What with the USG60W being EOL this might not get fixed but I post anyway.

Was one V4.73 now on V4.73(AAKZ.0)ITS-22WK50-r106743

So setup is with USG60W built-in wireless down a VPN tunnel to VPN300 doing speed bursts at speedtest closing/refreshing before it ends and running it again over and over.

The problem seems to be that the VPN is under heavy load that the USG forgets the wifi causing a disconnect and crash.

Test devices

Sony XPERIA 5 2 mostly disconnects

Tp-link Archer T9UH can cause the USG60W to reboot but since have not cause this to happen again.

Logs with disconnects by Sony phone

70

2023-02-09 09:19:20

info

STA Disassociation(2:PREV_AUTH_NOT_VALID) by STA Timeout. MAC:3C:01:EF:00:00:00, AP:Local-AP, interface:wlan-1-1, SSID: Zyxel_2G, Tx/Rx:81389025/5695538 Bytes, session time:0H:01M:32S

Wlan Station Info

125

2023-02-09 09:17:48

info

STA Association. MAC:3C:01:EF:00:00:00, AP:Local-AP, SSID: Zyxel_2G

Wlan Station Info

157

2023-02-09 09:17:03

info

STA Disassociation(2:PREV_AUTH_NOT_VALID) by STA Timeout. MAC:3C:01:EF:00:00:00, AP:Local-AP, interface:wlan-1-1, SSID: Zyxel_2G, Tx/Rx:1043682490/60988405 Bytes, session time:0H:10M:58S

Wlan Station Info

All Replies

  • PeterUK
    PeterUK Posts: 1,848
    100 Answers 1000 Comments Friend Collector Fifth Anniversary
     Guru Member
    edited February 9
    Update have now caused a crash/reboot of the USG all I was doing was a ping on Tp-link Archer T9UH and speed test by phone by closing/refreshing speed test app before it ends and running it again over and over.

    Have the Diagnostic run after the USG booted back up if needed for you to have a look at.
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,174
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
     Zyxel Employee
    Hi @PeterUK,

    Can you send me diag-info in PM for further checking.
  • PeterUK
    PeterUK Posts: 1,848
    100 Answers 1000 Comments Friend Collector Fifth Anniversary
     Guru Member
    Sent

    I'm thinking the FLEX/ATP 100W might have the same problem
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,174
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
     Zyxel Employee

    Thank you for updating me on the test result. After changing the remote policy from an IP range of 0.0.0.0 to 255.255.255.255 to a subnet, there were no more reboot crashes.

Categories

Security Highlight


Read more

Security Help Center

  • FAQ
  • New & Release
  • Monthly Express
  • Threat Intelligence
  • Video Tutorials
    • EnglishTiếng ViệtРусскийไทย中文（台灣）