Bought a NR5101 from Zyxel Store, can't get support.

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honeypuh
honeypuh Posts: 2 image  Freshman Member
First Comment Friend Collector
edited January 2024 in Mobile Broadband

Hello Everybody,
i have a problem with my NR5101. I can't connect it with the Celluar WAN. To me it seems like in internal antenna problem.
Here comes the clue. I try to contact the customer support. When i put my S/N in it says this device comes from an ISP → Contact your ISP… The thing is, I bought it for 430€ from the offical Zyxel Store. So there is no ISP which I can contact. I tried to explain it, via the contact formular. But they keep sending me links to Technical Support.

Please help me.

Best Regards
Jannik

Accepted Solution

  • BrandSafway
    BrandSafway Posts: 22 image  Freshman Member
    First Answer First Comment Friend Collector Second Anniversary
    Answer ✓
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    Its probably an issue with their database for the lookup of the serial numbers. Try contacting them directly via E-Mail support@zyxel.eu

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  • BrandSafway
    BrandSafway Posts: 22 image  Freshman Member
    First Answer First Comment Friend Collector Second Anniversary
    Answer ✓
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    Its probably an issue with their database for the lookup of the serial numbers. Try contacting them directly via E-Mail support@zyxel.eu

  • Noddy
    Noddy Posts: 67 image  Ally Member
    First Comment First Answer Friend Collector Fourth Anniversary
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    Jannik, have you tried a different SIM (perhaps from a mobile phone) to put in and test - in case it is a simple fix?

  • honeypuh
    honeypuh Posts: 2 image  Freshman Member
    First Comment Friend Collector
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    Hi Noddy, yes I tried so much. I tried everything which is possible for a normal user. But in the meantime I could reach out to Support that to @BrandSafway. Cheers mate for helping me out. Feedback for Zyxel: Put that information somewhere.

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