Zyxel USG Flex 100 no connection to wan and lan

BLS_Philippines
BLS_Philippines Posts: 10
First Comment
in Security

Kindly help

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  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited April 2023

    So this a new setup? Not much info to go on

    Is PWR and SYS light on?

    Does PC connected to USG get a IP in the 192.168.1.xx can you log in to the USG?

  • BLS_Philippines
    BLS_Philippines Posts: 10
    First Comment

    So this a new setup? No it is not a new setup. Last month the device just not working.

    Is PWR and SYS light on? Yes the PWR and SYS lights are on.

    Does PC connected to USG get a IP in the 192.168.1.xx can you log in to the USG? Even if I am connected to the device I am not geting any network response. I cannot log in to the USG not network connection .

  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    You might have to reset and reload a backup config

  • BLS_Philippines
    BLS_Philippines Posts: 10
    First Comment

    How will I do that?

    I do not have a backup config.

  • BLS_Philippines
    BLS_Philippines Posts: 10
    First Comment

    I tried hard reset by pressing the reset button for 15 seconds but nothing happens.

  • Fred_77
    Fred_77 Posts: 120  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary

    HI @BLS_Philippines

    maybe PWR light is red? That means power failure (replace the power adapter)

  • BLS_Philippines
    BLS_Philippines Posts: 10
    First Comment

    No the power is not red both PWR and SYS have green lights.

  • BLS_Philippines
    BLS_Philippines Posts: 10
    First Comment

    If I turn on the device there will be a one time green light blink on WAN and LAN then nothing even if I connect to WAN and LAN port.

  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    Are you pressing the reset in as the USG is on?

  • Fred_77
    Fred_77 Posts: 120  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary

    Could you connect via console cable and share what you see when usg boots up?

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