Add device Nebula

ptrebuchet
ptrebuchet Posts: 1
in Nebula

When i try to add a device (Zyxel NR5101) in Nebula with correct Mac adress ans serial number)

i receive : Cannot find device.

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi there,

    Only Nebula supported version can be managed by Nebula, and it is labeled on the sticker with “Nebula”. You can refer to Nebula supported version sticker photo.

    NR5101.png

    In case, there is Nebula label on your NR5101, however, you still get the the message as “Cannot find device”, please provide the MAC address and series number via private message by clicking my account > Message. We'll help to check and register to Nebula if your device is a Nebula supported version.

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,204  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi there,

    Only Nebula supported version can be managed by Nebula, and it is labeled on the sticker with “Nebula”. You can refer to Nebula supported version sticker photo.

    NR5101.png

    In case, there is Nebula label on your NR5101, however, you still get the the message as “Cannot find device”, please provide the MAC address and series number via private message by clicking my account > Message. We'll help to check and register to Nebula if your device is a Nebula supported version.

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