Zyxel USG Flex 100 no connection to wan and lan

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  • Zyxel_Kevin
    Zyxel_Kevin Posts: 989 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments

    Hi @BLS_Philippines ,

    Greeting Forum, Did you have serial console cable ?

    Please kindly share your output. or we can have remote session to check this issue.

    Thank you

  • BLS_Philippines
    BLS_Philippines Posts: 10 image  Freshman Member
    First Comment

    Are you pressing the reset in as the USG is on?

    Yes it is on.

  • BLS_Philippines
    BLS_Philippines Posts: 10 image  Freshman Member
    First Comment

    Fred_77Posts: 106  Ally MemberApril 5

    Could you connect via console cable and share what you see when usg boots up?

    I do not have a console cable. Do I need one?

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 989 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments

    Hi @BLS_Philippines ,

    Thanks your reply, We need to clarify the current status of the device through the console.

    We can have remote session to assist you. Thank you

  • BLS_Philippines
    BLS_Philippines Posts: 10 image  Freshman Member
    First Comment

    Zyxel_KevinPosts: 353  Master MemberApril 11

    Hi @BLS_Philippines ,

    Thanks your reply, We need to clarify the current status of the device through the console.

    We can have remote session to assist you. Thank you

    Sir Kevin the problem is I cannot connect to the Zyxel firewall via LAN

  • BLS_Philippines
    BLS_Philippines Posts: 10 image  Freshman Member
    First Comment

    Let me provide first the console cable. Thank you.

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