Anti-Malware False-positive or Real?

245

All Replies

  • MassimoRiva
    MassimoRiva Posts: 8  Freshman Member
    First Comment Nebula Gratitude Fourth Anniversary

    hi, I have updated the signature but the problem still persist with other king of file. I send you my screenshot.

    thank you.

    Immagine 2023-05-05 132205.jpg
    Immagine 2023-05-05 132350.jpg
    Immagine3.jpg

  • MBS
    MBS Posts: 3
    First Comment Second Anniversary

    I have the same, ATP100:

    warn anti-virus FILE DESTROY

    Virus infected SSI:N Type:Anti-Malware Signature Virus:Gen.Variant.MSILHeracles.da651960 File:AD2F1837.HPPrinterControl_145.1.1083.0_neutral_~_v10z8vjag6ke6. Protocol:HTTP

    I have uninstalled the HP update for printers and the problem ends

    image.png

  • PhilippeBkk
    PhilippeBkk Posts: 13  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    https://community.zyxel.com/en/discussion/comment/51711#Comment_51711

    No matter how many time trying to update, Tread intelligence MAchine Learning remain very much outdated…. 2017…

    image.png


  • PhilippeBkk
    PhilippeBkk Posts: 13  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    https://community.zyxel.com/en/discussion/comment/51713#Comment_51713

    Same for me

  • MassimoRiva
    MassimoRiva Posts: 8  Freshman Member
    First Comment Nebula Gratitude Fourth Anniversary

    hi to all the problem seems to be solved after the saturday signature update.

    regards.

  • LucaPapaleo
    LucaPapaleo Posts: 13  Freshman Member
    First Comment Seventh Anniversary

    Hello,

    I've tryed again to update signature, but I still have the problem.

    Attaching: signature update, signature release, firmware release and log.

    Now it's too much day with this problem!

    Please solve

    Luca

    log.png
    Release Firmware.png
    Release Signature.png
    Updating.png

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,229  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Dear all users,

    We are currently investigating the problem. Please add the File Pattern "AD2F1837.HPPrinterControl*" on the Allow list in your Anti-Malware settings:

    Here is the on-premise firewall setting:

    file apttern allow tilist.png

    Here is the Nebula firewall setting:

    file apttern allow list- Nebula.png

    We will provide an update as soon as we have more progress. Thank you for your patience.


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  • LucaPapaleo
    LucaPapaleo Posts: 13  Freshman Member
    First Comment Seventh Anniversary

    Hello,

    once you've provided fix it would be better to remove this exclusion?

    Just to keep trace about the settings (300 firewall to manage!)

    Thanks

    Luca

  • KS1983
    KS1983 Posts: 2
    First Comment

    I agree with LucaPapaleo, I think it would be better to delete the whitelist entry after your fix. Please confirm.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,229  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    https://community.zyxel.com/en/discussion/comment/51843#Comment_51843

    Hi @LucaPapaleo and @KS1983

    Many thanks for your update. Currently, we are fixing it now. Adding the issued file pattern to the allow list should be a temporary workaround solution, so you can add this file pattern on the site that has this false positive detection and maybe won't add it to every managed firewall. Really appreciate your patience so far. Thanks.


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    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

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