Why the License Expiration changed?

PaoloFracas
PaoloFracas Posts: 54  Ally Member
First Comment Friend Collector First Anniversary
edited May 2023 in Service & License

Has anyone noticed changes in the expiration of the Licenses?

More or less a week ago, while entering the myZyxel site to download the firmware of a USG FLEX 100 that I had to update, I noticed a warning relating the Licenses expiry of an USG FLEX 500 installed at one of my customers.

The licenses were migrated from a previous USG 110 and at the time of migration all licenses had the same expiration date.

At the time of verification, the "Collaborative Detection & Response" and "Security Profile Sync" had 10 days to expire.

On the USG FLEX 100, which has the same migration case, the expirations of the two licenses are aligned with the others.

I opened a Ticket on 04/25/2023 with a reminder on 05/02/2023 but at the moment I have not received a response.

All Replies

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @PaoloFracas,

     

    Greetings.

     

    Thanks for bringing this issue to us.

    Can you send me the MAC of the FLEX 500 by PM? I can check it and clarify it for you.

    You've mentioned the ticket, can you also PM me the ticket number? I'll track it for you.

     

    Thanks.

     

    Ivan

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @PaoloFracas,

    We have solved your problem; the remaining license days are normal now.

    Have a good day😃

    Ivan

  • PaoloFracas
    PaoloFracas Posts: 54  Ally Member
    First Comment Friend Collector First Anniversary

    Thanks for all.

    Have a good day too.

    Paolo Fracas

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