NR7101 not able to connect to Nebula Cloud (offline)

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BjoernG
BjoernG Posts: 1
edited May 2023 in Nebula

Hi

My NR7101 is up and running for a few days. I registered the router on the Nebula platform but it show all the time offline.

After some research I tried to follow this article.

https://support.zyxel.eu/hc/en-us/articles/4417069845138-NCC-How-to-add-a-nebula-Mobile-Router-into-Nebula

But on the dashboard of my device is no "cloud enable button" or NCC option….

Any ideas how to connect NR7101 to nebula?

BTW: The LED next to the SIM-slot does show green with a overlay of blinking yellow…? I do have internet access without any issue, but this is maybe an indicator that something is missconfigured… On the admin panel the dashboard looks like in the attached picture.

Zyxel NR7101 Nebula Cloud.jpg

Do I have to create outbound firewall rules manually?

Cheers Bjoern

Best Answers

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    HI @BjoernG ,

    V1.00(ABUV.7)C0, the current firmware is Non-Nebula version, so your NR7101 can't connect to Nebula.

    Please download 1.15(ACCC.3)C0 the Nebula version's latest firmware and upgrade for your NR7101. The path: Maintenance > Firmware upgrade.

    Don't forget to unzip the file and use the .bin file to attach.

    image.png

    Zyxel_Judy

    Untitled Image
  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    The LED next to the SIM-slot does show green with a overlay of blinking yellow…?

    The is nothing misconfigured. It means The WiFi is activated and NR7101 is connected to the Internet.

    Zyxel_Judy

    Untitled Image

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    HI @BjoernG ,

    V1.00(ABUV.7)C0, the current firmware is Non-Nebula version, so your NR7101 can't connect to Nebula.

    Please download 1.15(ACCC.3)C0 the Nebula version's latest firmware and upgrade for your NR7101. The path: Maintenance > Firmware upgrade.

    Don't forget to unzip the file and use the .bin file to attach.

    image.png

    Zyxel_Judy

    Untitled Image
  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    The LED next to the SIM-slot does show green with a overlay of blinking yellow…?

    The is nothing misconfigured. It means The WiFi is activated and NR7101 is connected to the Internet.

    Zyxel_Judy

    Untitled Image

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