Anti-Malware False-positive or Real?

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  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,083  Zyxel Employee
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    Dear all users,

    Thank you for your patience, and we apologize for any inconvenience caused. We are committed to improving the processing workflow for handling false-positive detections in the future. Additionally, we have made some corrections to the latest Anti-Malware signature. Therefore, we kindly request you to update the signature to the latest version (20230517) and verify whether the false-positive detection issue has been resolved. Once again, we appreciate your understanding and cooperation.

  • PhilippeBkk
    PhilippeBkk Posts: 13  Freshman Member
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    I have sent all information 3 days ago and still no feedback from your side for update

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,083  Zyxel Employee
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    Hi @PhilippeBkk

    I already replied to you in a private message. We will fix the wrong threat intelligence machine learning signature version on V5.37 firmware. Thanks.

  • e_mano_e
    e_mano_e Posts: 86  Ally Member
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    @Zyxel_Jeff

    When will firmware 5.37 be released?

    I still need to upate all of my customers ATP100 models.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,083  Zyxel Employee
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    Hi @e_mano_e

    V5.37 firmware is scheduled to be released at the beginning of July. Thanks.

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