Anti-Malware False-positive or Real?

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  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Dear all users,

    Thank you for your patience, and we apologize for any inconvenience caused. We are committed to improving the processing workflow for handling false-positive detections in the future. Additionally, we have made some corrections to the latest Anti-Malware signature. Therefore, we kindly request you to update the signature to the latest version (20230517) and verify whether the false-positive detection issue has been resolved. Once again, we appreciate your understanding and cooperation.


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  • PhilippeBkk
    PhilippeBkk Posts: 13  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    I have sent all information 3 days ago and still no feedback from your side for update

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Hi @PhilippeBkk

    I already replied to you in a private message. We will fix the wrong threat intelligence machine learning signature version on V5.37 firmware. Thanks.


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  • e_mano_e
    e_mano_e Posts: 88  Ally Member
    First Answer First Comment Friend Collector Fourth Anniversary

    @Zyxel_Jeff

    When will firmware 5.37 be released?

    I still need to upate all of my customers ATP100 models.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Hi @e_mano_e

    V5.37 firmware is scheduled to be released at the beginning of July. Thanks.


    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

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