Error showing data usage and application usage in Nebula app Android using SCR50AXE

Klaus_S_K
Klaus_S_K Posts: 10  Freshman Member
First Comment Second Anniversary
in Nebula

Hi

Looks like there is some kind of error with the usage data

Lots of application data, but almost no usage data?

Is that correct or is it an error?

Screenshot_20230519-084950.png

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,572  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Klaus_S_K,

    Which firmware version is your SCR running? If it is not V1.00(ACGN.2), please help to upgrade to this latest firmware. It has fixed some traffic-accurate problems.

    Here's the release note:

    https://community.zyxel.com/en/discussion/17035/scr50axe-v1-00-acgn-2-c0-firmware-release

    If the problem still occurs when running V1.00(ACGN.2), please help to enable Zyxel support for me to check.

    The Zyxel support path is Help (On the top right) > Support Request > Zyxel support Access to enable and save.

    Zyxel Melen


  • Klaus_S_K
    Klaus_S_K Posts: 10  Freshman Member
    First Comment Second Anniversary

    For the moment i have traffic mangement disabled. I just enabled it again, so we can check data comparison in 24 hours from now. I will get back tomorrow with an update. Have enabled suppport access for you

  • Klaus_S_K
    Klaus_S_K Posts: 10  Freshman Member
    First Comment Second Anniversary

    Hi

    Same problem today, also on the nebula webpage:

    image.png

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,572  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Klaus_S_K,

    Thanks for your feedback and the privilege.

    May I know if the latest screenshot is from the client "Lukas PC"?

    In the meanwhile, I will help to check with our engineer to find out what might cause this problem.

    Additionally, we might need your help to provide a remote PC to access SCR50AXE. I will send the request and detailed information to you by private message.

    Zyxel Melen


  • Klaus_S_K
    Klaus_S_K Posts: 10  Freshman Member
    First Comment Second Anniversary

    The client name is Sony TV

    Regards

  • Klaus_S_K
    Klaus_S_K Posts: 10  Freshman Member
    First Comment Second Anniversary

    Hi

    Have to disable traffic management for now, because my boys have to much lag playing online, and i can not get them added to passtrough the app filter.

    Im still available for help and remote access if needed

    Regards

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