Error showing data usage and application usage in Nebula app Android using SCR50AXE

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Klaus_S_K
Klaus_S_K Posts: 10
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Hi

Looks like there is some kind of error with the usage data

Lots of application data, but almost no usage data?

Is that correct or is it an error?

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  • Zyxel_Melen
    Zyxel_Melen Posts: 1,812  Zyxel Employee
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    Hi @Klaus_S_K,

    Which firmware version is your SCR running? If it is not V1.00(ACGN.2), please help to upgrade to this latest firmware. It has fixed some traffic-accurate problems.

    Here's the release note:

    If the problem still occurs when running V1.00(ACGN.2), please help to enable Zyxel support for me to check.

    The Zyxel support path is Help (On the top right) > Support Request > Zyxel support Access to enable and save.

    Zyxel Melen

  • Klaus_S_K
    Klaus_S_K Posts: 10
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    For the moment i have traffic mangement disabled. I just enabled it again, so we can check data comparison in 24 hours from now. I will get back tomorrow with an update. Have enabled suppport access for you

  • Klaus_S_K
    Klaus_S_K Posts: 10
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    Hi

    Same problem today, also on the nebula webpage:

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,812  Zyxel Employee
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    Hi @Klaus_S_K,

    Thanks for your feedback and the privilege.

    May I know if the latest screenshot is from the client "Lukas PC"?

    In the meanwhile, I will help to check with our engineer to find out what might cause this problem.

    Additionally, we might need your help to provide a remote PC to access SCR50AXE. I will send the request and detailed information to you by private message.

    Zyxel Melen

  • Klaus_S_K
    Klaus_S_K Posts: 10
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    The client name is Sony TV

    Regards

  • Klaus_S_K
    Klaus_S_K Posts: 10
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    Hi

    Have to disable traffic management for now, because my boys have to much lag playing online, and i can not get them added to passtrough the app filter.

    Im still available for help and remote access if needed

    Regards

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