Connected Clients always zero

thierma
thierma Posts: 2
First Comment
edited November 2023 in Nebula

There are no clients shown in the Nebula Dashboard on any Accesspoints.

How can i fix that? Is Nebula Pro Pack needed?

Screenshot 2023-07-13 102211.png

Accepted Solution

  • Zyxel_Nami
    Zyxel_Nami Posts: 657  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hello @thierma

    You don't need the Nebula Pro Pack for the Current Client to work.

    To help troubleshoot this issue, could you please check the following:

    • Cloud Saving Mode: Please check if your Organization is currently in Cloud-saving mode. If it is, you can disable it on the top banner.
      Cloud_Saving_Banner.PNG
      This happens when you do not log into the organization for over 30 days, the organization automatically enters Cloud-saving mode to save the network bandwidth and cloud resources.
    • NTP: Please check if the firewall rule is blocking NTP. This could prevent Nebula from displaying connected clients.
    • Device Connections: Check if there are any devices connecting at Devices > choose the specific device > Live tools > Current stations tab. This can help determine if the issue is with the dashboard or the actual connections.
      Device_Livetools_Current.png

    Please let us know if these steps help resolve your issue or if you need further assistance.

    Community Signature _1920x200.jpg

    See how you've made an impact in Zyxel Community this year!

    https://bit.ly/Your2024Moments_Community

    Nami

All Replies

  • Zyxel_Nami
    Zyxel_Nami Posts: 657  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hello @thierma

    You don't need the Nebula Pro Pack for the Current Client to work.

    To help troubleshoot this issue, could you please check the following:

    • Cloud Saving Mode: Please check if your Organization is currently in Cloud-saving mode. If it is, you can disable it on the top banner.
      Cloud_Saving_Banner.PNG
      This happens when you do not log into the organization for over 30 days, the organization automatically enters Cloud-saving mode to save the network bandwidth and cloud resources.
    • NTP: Please check if the firewall rule is blocking NTP. This could prevent Nebula from displaying connected clients.
    • Device Connections: Check if there are any devices connecting at Devices > choose the specific device > Live tools > Current stations tab. This can help determine if the issue is with the dashboard or the actual connections.
      Device_Livetools_Current.png

    Please let us know if these steps help resolve your issue or if you need further assistance.

    Community Signature _1920x200.jpg

    See how you've made an impact in Zyxel Community this year!

    https://bit.ly/Your2024Moments_Community

    Nami

  • thierma
    thierma Posts: 2
    First Comment

    Thank you very much for the hint disableing the cloud service. That worked for me. After a few minutes it showed up the connected clients.

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