[NEBULA] Nebula Switch Issue Announcement
Dear Nebula Users,
We have identified an event of Nebula Switch being disconnected from NCC.
First of all, there’s no network operation impact at this time.
It only affects management and monitor services of the Nebula Switch devices by the network administrators.
If you encounter the following symptoms, please power cycle the NSW device to re-establish connection with NCC.
• Device SYS and ALM indicators are blinking in green and red, respectively.
• NSW is in offline status on NCC
• Received Switch offline alert email for disconnected devices
You will encounter momentary network down time during power cycle, but the network will recover in 3~5 minutes after the NCC connection process is completed. We will release a new NSW firmware in the week of Oct 2nd to keep the issue from the recurrence. Nebula users can arrange an appropriate time to upgrade the new firmware.
We apologize for any service impact and inconvenience caused.
Nebula Support Team
Nebula Forum Moderator
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