Nebula Device status On, but cannot reboot device today

Cyber_IT
Cyber_IT Posts: 20  Freshman Member
First Comment Friend Collector Second Anniversary
in Nebula

Dear Sir / Madam,
We checked Nebula Device status On, but cannot reboot device, please advise us. Thank you.


Group: Cyber
ORG: Tinson
SITE: TW

Accepted Solution

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,306  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Answer ✓

    Dear @Cyber_IT

    Thanks for your inquiry.

    Please navigate to Site-wide > Monitor > Devices > Firewall and scroll down to Live Tools.

    reboot Nebula device.png

    Chose the Reboot device tab and click the Reboot button.

    reboot device button.png

    If you still have a problem with this, please enable Zyxel support for us and we can check it for you. Thanks😉.

All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,306  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Answer ✓

    Dear @Cyber_IT

    Thanks for your inquiry.

    Please navigate to Site-wide > Monitor > Devices > Firewall and scroll down to Live Tools.

    reboot Nebula device.png

    Chose the Reboot device tab and click the Reboot button.

    reboot device button.png

    If you still have a problem with this, please enable Zyxel support for us and we can check it for you. Thanks😉.

  • Cyber_IT
    Cyber_IT Posts: 20  Freshman Member
    First Comment Friend Collector Second Anniversary

    DearJeff,

    Thank you for reply.

    But i am use VPN100 and VPN300 Nebula SDWAN, i already try to click reboot device in site > monitor > troubleshooting, but device haven't reboot and reboot time is shown before reboot time. Thank you.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,306  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Dear @Cyber_IT

    Is it only the site TW that cannot be rebooted from the Nebula Orchestrator, or are there other sites that cannot be rebooted as well?

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,306  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Dear @Cyber_IT

    Please update the firmware to our latest version and see if the reboot button is working for you. Thanks.

    update to the latest firmware.png
  • Cyber_IT
    Cyber_IT Posts: 20  Freshman Member
    First Comment Friend Collector Second Anniversary

    Dear Jeff,

    I tried not only TW site, HK site device also cannot reboot via nebula, also click upgrade cannot upgrade. Please advice us.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,306  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Dear @Cyber_IT

    OK, got it. We will check it. Please wait for my update.

  • Cyber_IT
    Cyber_IT Posts: 20  Freshman Member
    First Comment Friend Collector Second Anniversary

    Dear Jeff,

    is there have any updates on the case? Thank you.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,306  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Dear @Cyber_IT

    We are checking on this, please wait for our update. Thanks.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,306  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Dear @Cyber_IT

    This issue was already been resolved, thank you for your patience for us.

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