Nebula Device status On, but cannot reboot device today
Freshman Member
Accepted Solution
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Dear @Cyber_IT
Thanks for your inquiry.
Please navigate to Site-wide > Monitor > Devices > Firewall and scroll down to Live Tools.
Chose the Reboot device tab and click the Reboot button.
If you still have a problem with this, please enable Zyxel support for us and we can check it for you. Thanks😉.
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Zyxel Employee
All Replies
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Dear @Cyber_IT
Thanks for your inquiry.
Please navigate to Site-wide > Monitor > Devices > Firewall and scroll down to Live Tools.
Chose the Reboot device tab and click the Reboot button.
If you still have a problem with this, please enable Zyxel support for us and we can check it for you. Thanks😉.
See how you've made an impact in Zyxel Community this year!
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DearJeff,
Thank you for reply.
But i am use VPN100 and VPN300 Nebula SDWAN, i already try to click reboot device in site > monitor > troubleshooting, but device haven't reboot and reboot time is shown before reboot time. Thank you.
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Dear @Cyber_IT
Is it only the site TW that cannot be rebooted from the Nebula Orchestrator, or are there other sites that cannot be rebooted as well?
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Dear @Cyber_IT
Please update the firmware to our latest version and see if the reboot button is working for you. Thanks.
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Dear Jeff,
I tried not only TW site, HK site device also cannot reboot via nebula, also click upgrade cannot upgrade. Please advice us.
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Dear @Cyber_IT
OK, got it. We will check it. Please wait for my update.
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Dear Jeff,
is there have any updates on the case? Thank you.
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Dear @Cyber_IT
We are checking on this, please wait for our update. Thanks.
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Dear @Cyber_IT
This issue was already been resolved, thank you for your patience for us.
See how you've made an impact in Zyxel Community this year!
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