I cannot register my new device because "This device already registered to another account"

neukrisz
neukrisz Posts: 5
First Comment
edited November 2023 in Nebula

Dear Community,

I'm newbie here, but I have a huge problem and please help me…

Recently I bought two used GS1920-24HPv2 could managed switches from a private seller who advertised them as "restored default state / reset OK".

Unfortunately I cannot register one unit from two in my account because I got this error message: "This device already registered to another account"

I contacted with the seller who said that both units were successfully reset and should work…

What can I do now?

Many thanks in advance!

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,209  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @neukrisz,

    This is because the previous user still owns the used GS1920 although it does not in any organization.

    Please download the Nebula Mobile APP Android / iOS and scan the QR code sticker on the device to register.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,209  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @neukrisz,

    This is because the previous user still owns the used GS1920 although it does not in any organization.

    Please download the Nebula Mobile APP Android / iOS and scan the QR code sticker on the device to register.

    Zyxel Melen


  • neukrisz
    neukrisz Posts: 5
    First Comment

    Many thanks for the advice!

    Finally solved :)

  • GianniM
    GianniM Posts: 3  Freshman Member
    First Comment

    ho lo stesso problema non riesco a registrare il mio 710 mi da il seguente errore: "Questo dispositivo è già registrato su un altro account" ho provato a registrarlo con l' APP di nebula ma esce questo errore: "Impossibile trovare il dispositivo"

    Come posso fare? il router è stato comprato nuovo su Amazon il 23 gennaio 2025.

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,209  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GianniM,

    Ti invierò un messaggio privato per richiedere le informazioni sul dispositivo per verificare questo problema.

    I will send you a private message to request the device information to check this issue.

    Zyxel Melen


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