Nebula Cloud Service Incident resolved at 2023-08-08 00:50 (UTC+0)

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Zyxel_CSO
Zyxel_CSO Posts: 387  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer
edited September 2023 in Nebula Status and Incidents

Dear Nebula Users,
Some of the Firewall VPN services may meet temporarily unavailable issues due to an outage incident.

Symptoms and Risks of the Issue:
The primary symptom of this incident is the non-functionality of the Nebula VPN service. You might have experienced difficulties in accessing and using our VPN service. We realize that this issue poses a significant inconvenience. Rest assured, our team is working around the clock to rectify the situation and restore normal service.

We sincerely apologize for any inconvenience caused by this issue. We commit to keeping you informed and will provide updates once the issue has been fully resolved.

Thank you for your understanding and patience.
Best regards,
Zyxel Nebula Support

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  • Zyxel_CSO
    Zyxel_CSO Posts: 387  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Update resolved time:
    2023-08-08 00:50 (UTC+0)

  • Karma13
    Karma13 Posts: 3
    First Anniversary SurveyFeedback-2022-Dec First Comment
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    I thought it was making sense to invest in an expensive router, choose Zyxel . Worse ever, so many dropouts, internet hanging and latency issues. Waste of my money.

  • Zyxel_CSO
    Zyxel_CSO Posts: 387  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Karma13

    Thank you for taking the time to share your experience with our product. We value your feedback and are committed to continuously improving our devices.

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