Unable to get VPN configuration provision script

Dylan96
Dylan96 Posts: 21  Freshman Member
Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector
in Nebula

I cant get the SecuExtender IKEv2 VPN configuration provision for every org i manage.

when i press the "send email" button, nothing happens

Accepted Solution

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Answer ✓

    Dear @Dylan96

    Previously, you were unable to send the IKEv2 VPN provisioning file using the MSP administrator account, as the example below shows:

    MSP account.png

    We have resolved the issue, and you have successfully verified it. Thank you😊.


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    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Dear @Dylan96

    Please enable Zyxel support and tell us your org/site names via private message, we would like to check your current settings. Thanks.

    https://community.zyxel.com/en/discussion/17197/atp-flex-how-to-turn-on-support-request-on-nebula


    241015_Speak-up,-Win-WiFi-7_Community-CSO-signature_1920x200.jpg

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

  • Dylan96
    Dylan96 Posts: 21  Freshman Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    sent

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Dear @Dylan96

    We could send and receive the IKEv2 VPN configuration file to Zyxel email account. Please help to verify if can receive it from your e-mail account. Thanks.


    241015_Speak-up,-Win-WiFi-7_Community-CSO-signature_1920x200.jpg

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

  • Dylan96
    Dylan96 Posts: 21  Freshman Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    if i press that button, with my account, nothing happens still…

    tried both chrome and firefox, private tabs, nothing works. Seems like i'm not allowed to use that function

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Hi @Dylan96

    May we know whether the other administrator's e-mail account can send a VPN provision file or not? Or, only your account cannot send it? Thanks.


    241015_Speak-up,-Win-WiFi-7_Community-CSO-signature_1920x200.jpg

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,230  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Answer ✓

    Dear @Dylan96

    Previously, you were unable to send the IKEv2 VPN provisioning file using the MSP administrator account, as the example below shows:

    MSP account.png

    We have resolved the issue, and you have successfully verified it. Thank you😊.


    241015_Speak-up,-Win-WiFi-7_Community-CSO-signature_1920x200.jpg

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

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