Freshman Member
Zyxel Employee
[ATP/FLEX] How to turn on support request on nebula?
On nebula, click “More” and “Help”.
https://us.v-cdn.net/6029482/uploads/3JYCVL88ZO3O/image.png
Click “Support request” and turn on “Invite Zyxel support as administrator”.
Unable to get VPN configuration provision script
Accepted Solution
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Dear @Dylan96
Previously, you were unable to send the IKEv2 VPN provisioning file using the MSP administrator account, as the example below shows:
We have resolved the issue, and you have successfully verified it. Thank you😊.
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All Replies
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Dear @Dylan96
Please enable Zyxel support and tell us your org/site names via private message, we would like to check your current settings. Thanks.
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sent
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Dear @Dylan96
We could send and receive the IKEv2 VPN configuration file to Zyxel email account. Please help to verify if can receive it from your e-mail account. Thanks.
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if i press that button, with my account, nothing happens still…
tried both chrome and firefox, private tabs, nothing works. Seems like i'm not allowed to use that function
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Hi @Dylan96
May we know whether the other administrator's e-mail account can send a VPN provision file or not? Or, only your account cannot send it? Thanks.
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Dear @Dylan96
Previously, you were unable to send the IKEv2 VPN provisioning file using the MSP administrator account, as the example below shows:
We have resolved the issue, and you have successfully verified it. Thank you😊.
0
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