registration email

admin_wios
admin_wios Posts: 2
First Comment
edited September 2023 in Service & License

Hello, I registered an account last Friday with my work email address but the activation link did not arrive. I have tried to use the resend link option several times, but no link arrives ( i also check on company email server too). I created another account just to contact for help. Who should I write to or report a problem with my main account?

Accepted Solution

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 346  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited September 2023 Answer ✓

    Dear @admin_wios,

    After reviewing the mail server, the domain name was in blocklist due to block the mail for multiple times.

    We have remove your account from the blocklist, please try again.

    Thanks.

    Ivan

All Replies

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 346  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited September 2023 Answer ✓

    Dear @admin_wios,

    After reviewing the mail server, the domain name was in blocklist due to block the mail for multiple times.

    We have remove your account from the blocklist, please try again.

    Thanks.

    Ivan

  • admin_wios
    admin_wios Posts: 2
    First Comment

    Hello, thx for help now it`s working ;)

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