Zyxel Cloud WiFi6 AX1800 random reboot?

stone17 · September 2023

My Ap randomly rebooted. See logs below.

2023-09-22 16:11:37	B8:D5:26:FF:6C:35	system	NTP update has succeeded. Current time is Fri Sep 22 15:11:37 GMT +00:00 2023. Last time is Fri Sep 22 15:11:33 GMT +00:00 2023.
2023-09-22 16:11:28	B8:D5:26:FF:6C:**	system	NTP update has succeeded. Current time is Fri Sep 22 15:11:28 GMT +00:00 2023. Last time is Fri Sep 22 15:09:18 GMT +00:00 2023.
2023-09-22 16:09:20	B8:D5:26:FF:6C:**	system	The AP has successfully booted.
2023-09-22 16:09:19	B8:D5:26:FF:6C:**	system	Device is rebooted by internal hardware watchdog timeout!
2023-09-22 16:09:19	B8:D5:26:FF:6C:**	system	EnterpriseWLAN is configured successfully with startup configuration file.
2023-09-22 16:08:05	B8:D5:26:FF:6C:**	system	Port 0 is up! The link speed is 1000M/Full.
2023-09-22 16:07:32	B8:D5:26:FF:6C:**	system	Port 0 is down!
2023-09-22 16:07:23	B8:D5:26:FF:6C:**	system	This AP successful rebooting by Wireless Auto Recovery process. IP:0.0.0.0
2023-09-22 16:07:02	B8:D5:26:FF:6C:**	system	NTP update has succeeded. Current time is Fri Sep 22 15:07:02 GMT +00:00 2023. Last time is Fri Sep 22 15:07:01 GMT +00:00 2023.

Zyxel_Judy · September 2023

Hi @stone17 ,

For a more comprehensive analysis, kindly gather the diagnostic file after the AP rebooted. You can then share it with us through a private message by navigating to: My Account > Message.

You can find the procedure to collect the diagnostic file in this FAQ.

By the way, please enable Zyxel support by going to Help (On the top of right) > Support Request > Zyxel support Access to enable and save.

Zyxel Cloud WiFi6 AX1800 random reboot?

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