Nebula NR5101 offline in Nebula app

System · October 2023

This discussion was created from comments split from: Nebula device offline possible reasons.

Zyxel_Kay · October 2023

To troubleshoot your issue, please follow these steps within the Nebula NR5101 web configurator:

First, check the Nebula Control Status. This will help you identify why the mobile router is offline from Nebula. You can find it here:

Here is the definition of each status:
Ensure that Nebula Discovery is turned on:
If the Nebula Connectivity issue is related to DNS queries failing, consider setting your primary DNS Server to 8.8.8.8. You can configure this in Network Settings > Broadband > Edit WAN Interface:

Hope these steps help you resolve the issue you're facing. If you need further assistance, please don't hesitate to reach out.

TomasWahlgren · October 2023

Hi,

I’m new and just used my Nebula NR5101 router and all works perfectly. So happy with full speed 🤩

But in the Nebula app it says it is offline and I don’t get it working?

It is on, can access port 4335 etc.

How do I test this more?

Need support 🙏🏽

Zyxel_Kay · October 2023

To troubleshoot your issue, please follow these steps within the Nebula NR5101 web configurator:

First, check the Nebula Control Status. This will help you identify why the mobile router is offline from Nebula. You can find it here:

Here is the definition of each status:
Ensure that Nebula Discovery is turned on:
If the Nebula Connectivity issue is related to DNS queries failing, consider setting your primary DNS Server to 8.8.8.8. You can configure this in Network Settings > Broadband > Edit WAN Interface:

Hope these steps help you resolve the issue you're facing. If you need further assistance, please don't hesitate to reach out.

Accepted Solution