Configurable reboot on loss of Nebula contact

TAPTech
TAPTech Posts: 167  Master Member
First Comment Friend Collector Sixth Anniversary Nebula Gratitude
edited July 2 in Nebula Ideas

It would be great if we could set certain edge devices, like switches and AP's to reboot automatically if they are not able to contact the Gateway or Nebula. Perhaps a check to see if the Gateway is contacting Nebula first.

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In our experience, most of the root causes of “Nebula Disconnect event” are related to “IP/DNS Setup”, “Loop network”, and “TCP traffic for Nebula connection not stable”, these root causes can be found by checking logs and doing some changes in the environment to resolve. Automatically rebooting the device may resolve some specific event like “Management hang” or “Crash”, but in most of the cases I mentioned above will still happen, and still need someone to troubleshoot.

Comments

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,290  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @TAPTech,

    Since AP and switch will reconnect to Nebula after disconnect, could you share why you hope the switch can automatically reboot?

    Zyxel Melen

    Engage in the Community, become an MVP, and win exclusive prizes!


  • TAPTech
    TAPTech Posts: 167  Master Member
    First Comment Friend Collector Sixth Anniversary Nebula Gratitude

    Just in case there is some sort of wire, loop, strange event, etc. that might cause the switch and downstream equipment to stop functioning.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,290  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @TAPTech,

    Thanks for your kind sharing of the information with us.

    In our experience, most of the root causes of “Nebula Disconnect event” are related to “IP/DNS Setup”, “Loop network”, and “TCP traffic for Nebula connection not stable”, these root causes can be found by checking logs and doing some changes in the environment to resolve. Automatically rebooting the device may resolve some specific event like “Management hang” or “Crash”, but in most of the cases I mentioned above will still happen, and still need someone to troubleshoot.

    Zyxel Melen

    Engage in the Community, become an MVP, and win exclusive prizes!


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