Registered device - transfer

mm_bret
mm_bret Posts: 63  Ally Member
First Comment Fourth Anniversary
edited October 2023 in Service & License

Hi,

I purchased a Flex 200 on Ebay.

The device is already registered, under I assume the original owner.

Can the device registration be transferred…or is it important?

Regards,

Bret

Accepted Solution

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited October 2023 Answer ✓

    Dear @mm_bret,

    Greetings!

    Since the device is in your hand, you can follow the instructions below to complete the registration,

    Step 1: Accessing the Web GUI

    1. Log in to the device's Web GUI using your credentials.
    2. Once logged in, navigate to the "Configuration" section.

    Step 2: Licensing and Registration

    1. Within the "Configuration" section, locate and select the "Licensing" option.
    2. In the "Licensing" menu, choose "Registration" to proceed.

    Step 3: Service Page and Registration URL

    1. On the "Registration" page, you will find a URL provided.
      device registration from GUI.jpg
    2. Click on the URL to access the registration page for device registration.
    3. Follow the instructions provided on the registration page to complete the device registration.

    Please have a try and let us know the result.

    Ivan

All Replies

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited October 2023 Answer ✓

    Dear @mm_bret,

    Greetings!

    Since the device is in your hand, you can follow the instructions below to complete the registration,

    Step 1: Accessing the Web GUI

    1. Log in to the device's Web GUI using your credentials.
    2. Once logged in, navigate to the "Configuration" section.

    Step 2: Licensing and Registration

    1. Within the "Configuration" section, locate and select the "Licensing" option.
    2. In the "Licensing" menu, choose "Registration" to proceed.

    Step 3: Service Page and Registration URL

    1. On the "Registration" page, you will find a URL provided.
      device registration from GUI.jpg
    2. Click on the URL to access the registration page for device registration.
    3. Follow the instructions provided on the registration page to complete the device registration.

    Please have a try and let us know the result.

    Ivan

  • mm_bret
    mm_bret Posts: 63  Ally Member
    First Comment Fourth Anniversary

    Thanks Ivan,

    I now have the device in my portal.

    The firmware updates don't work. All my other Flex 200 devices have firmware 5.37.

    This device won't upgrade. Is stuck on 5.3

    The auto update looks like it's doing somethings but never updates.

    So I downloaded the firmware.

    I goes through the process about waiting 5 minutes etc, but never updates the firmware.

    Any tricks to get the firmware update working?

    Thanks

  • mm_bret
    mm_bret Posts: 63  Ally Member
    First Comment Fourth Anniversary

    I ended up setting the original firmware as the running firmware.

    Then I reset to factory defaults.

    Then the device downloaded the 5.37 firmware during the boot process, and is now running on the device.

    The firmware update process seems partially working, but as long as I know a way to get it updated,

    I can deal with it.

    The Flex 200 is very good so far.

    Thanks,

    Bret

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @mm_bret,

    It's good to know everything is going well.

    Feel free to reach us when you need help.

    Thanks.

    Ivan

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