[BUG NEED TO FIX] - NEBULA APP CAN NOT FOCUS WHEN SCANNING ON IPHONE

HienDang
HienDang Posts: 4  Freshman Member
Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula
edited July 2024 in Nebula Ideas

When i use Nebula App on Iphone, when adding the hardware by scanning QR code, the camera-in-app can not be focus on the small QR code on devices.
I need to take an the phone, take a picture and zoom bigger to scan by Iphone Nebula app.
It will be difficult if i go to install new site with 2nd phone with me.
Please check and fix asap

1
1 votes

Completed · Last Updated

Has been enhanced in Nebula APP 17.30.

Comments

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,203  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited October 2023

    Hi @HienDang,

    Could you share the device model and iPhone model information with us? I used my iPhone with Nebula APP 17.10 to scan USG FLEX 200 and it can focus on the device's QR code.

    Zyxel Melen


  • mawokiel
    mawokiel Posts: 6  Freshman Member
    First Comment Friend Collector Third Anniversary

    iPhone 11 Pro and the 15 Pro as well…

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,203  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @HienDang & @mawokiel,

    Nebula APP 17.30 has been released, and the QR code scanner has been enhanced. Please update your Nebula APP and try again.

    Zyxel Melen


  • mawokiel
    mawokiel Posts: 6  Freshman Member
    First Comment Friend Collector Third Anniversary

    Works like a charm now! Thx :)

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