Whatsapp/Alexa block

Marko75
Marko75 Posts: 6  Freshman Member
First Comment Second Anniversary
edited April 2021 in Security

Good morning,

I have an ATP100 that I use in the company and also at home being on the upper floor, however, I encountered several problems with some services that I cannot identify ...

For example, Whatsapp has not been downloading or uploading audio or video files to chats for a few days, while some Echo Dot Alexa devices do not connect to amazon thus effectively preventing registration, to resolve I have activated "forword" in "App Patrol" for these two propellers (see attachment), but nothing ... someone can help me?

Schermata 2020-03-15 alle 16.39.10.png


Comments

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,298  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @Marko75

    Welcome to Zyxel community

    If it is blocked by App Patrol, it will display on the log

    Go to Monitor > Log > View Log > select the category : Application Patrol

    Can you have a screenshot on the page after the device try to connect to amazon?

    image001 --red and mask.png


  • Nobita
    Nobita Posts: 4
    Friend Collector
    Zyxel_Jerry said:

    Hi @Marko75

    Welcome to Zyxel community

    If it is blocked by App Patrol, it will display on the log

    Go to Monitor > Log > View Log > select the category : Application Patrol

    Can you have a screenshot on the page after the device try to connect to amazon?


    Morning Jerry.
    Thanks for the solution. It's a big help.
    Also i have a request regarding the rest of the comments on this thread. Can you delete them? They seems like spam only and have no valid relation to the asked questions.
    Thanks, Nobita_Kirisaki
  • seoguru109
    seoguru109 Posts: 2
    Hi @Zyxel_Jerry
    I was also encountring the same problem. Thanks for this answer. It helped me alot.


  • seoguru109
    seoguru109 Posts: 2
    Hi @Zyxel_Jerry
    I was also encountring the same problem. Thanks for this answer. It helped me alot.


  • Julion
    Julion Posts: 1
    Thank you Mark for the solution. I was hitting my head for days for solving it but all in vain. Your guide helped me and solved the issue in a sec. Thanks again for for your support.
    Regards, Julion_Jil
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,251  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Hi @elizabethsawan

    Welcome to the Zyxel community. You can refer to this discussion to learn how to block a specific application. Additionally, if you have any further questions in the future, we encourage you to create a new discussion post as it will make it easier for other users to see your question. Thank you.

    https://community.zyxel.com/en/discussion/11083/app-patrol


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  • elizabethsawan
    elizabethsawan Posts: 1
    First Comment

    Hey everyone, I'm elizabethsawan.

    encountering similar problem with Instagram and looking for a solution, and curious where should I post about this issue of instagram. Thanks in advance!

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