Migrate NCC Organisation and sites

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TAH
TAH Posts: 3 image  Freshman Member
Zyxel Certified Network Administrator - Nebula First Comment
in Nebula

Hello,

I'm quite new to Zyxel/Nebula and was wondering if it is possible to migrate a complete organisation from one NCC to another NCC?

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  • Zyxel_Melen
    Zyxel_Melen Posts: 4,616 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @TAH

    Do you mean you want to copy your ncc organization and site's settings and move all devices to the new organization?

    Zyxel Melen


  • TAH
    TAH Posts: 3 image  Freshman Member
    Zyxel Certified Network Administrator - Nebula First Comment

    Hello @Zyxel_Melen,

    Not exactly. What I want to know if it is possible to move an NCC organization and site's settings from one NCC MSP to a new NCC MSP. From one IT company to another IT company.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,616 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited December 2023

    Hi @TAH

    Thanks for your feedback. To answer your question, I need to clarify, does the current MSP own this organization? If yes, you can transfer by organization owner transfer. Please reference the FAQ below to transfer the organization owner:

    https://community.zyxel.com/en/discussion/10286/nebula-how-to-transfer-the-organization-owner-to-another-account

    Kindly remind, you have to add the new MSP account to become an administrator first. After the new MSP becomes the organization owner, he can delete the old MSP account.

    Zyxel Melen


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