Random reboots

DanniKool
DanniKool Posts: 49 image  Freshman Member
First Answer First Comment Seventh Anniversary
edited December 2023 in USG FLEX H Series

Anyone have problems with the H series doing random reboots or the device going complety offline so the power has to be replugged?

All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,350 image  Guru Member
    100 Answers 500 Comments Friend Collector Fifth Anniversary

    Hi @DanniKool

    What firmware you are using? Could you update to our latest firmware 1.10P1 for further verification? Thanks.

    image.png
  • DanniKool
    DanniKool Posts: 49 image  Freshman Member
    First Answer First Comment Seventh Anniversary

    I'm running firmware V1.10(ABZI.1)

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,350 image  Guru Member
    100 Answers 500 Comments Friend Collector Fifth Anniversary

    Hi @DanniKool

    Please use Tera Term and navigate Control > Send break.

    send break.png

    Then type "8" and enter to enable the Log level to 8.

    input 8.png

    Next, use a dedicated PC to continuously collect the console log until the USG Flex H device reboots. We need the console log to analyze the possible reasons. Please provide the collected console log to us via private message. Thanks.

    image.png
  • DanniKool
    DanniKool Posts: 49 image  Freshman Member
    First Answer First Comment Seventh Anniversary

    Can i do this over TCP/IP?

    Asking because i might have misplaced the console cable…..

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,350 image  Guru Member
    100 Answers 500 Comments Friend Collector Fifth Anniversary

    Hi @DanniKool

    We need to collect the complete reboot console log, so it's still necessary to use the console cable for collection. Additionally, if you could provide the diag-info and remote Web-GUI for remote checking purposes, that would be even better. I will send you a private message later. Thank you.

    image.png

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