Securextender disconnecting after 20 sec of being disconnect

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  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Helpdesk
    I would like to check the secuextender log on your computer, so please private message two files to me.
    After issue occur,
    1. Please Go to My PC>Local Disk C
    Collect "SecuExtenderHelper.log"
    2. and then Go to My PC>Local Disk C>Users>select the file of account which you login
    Collect "SecuExtender.log" 
    Charlie
  • Helpdesk
    Helpdesk Posts: 4  Freshman Member
    First Comment Second Anniversary
    Sent.  We have setup a PPTP VPN and it works with no issue.  SSLVPN works on Wired but not Wireless on the same Laptop.  Is there an updated version of SecuExtender Client?
  • Paluszak
    Paluszak Posts: 8  Freshman Member
    First Comment

    My customer using the ZYXEL USG220W-VPN SSL-VPN is having the exact same issue. When connected to SOME wireless networks, right upon connecting the VPN suddenly disconnects immediately (or within 30 seconds at the most), while on hard-wired or on most any other Wireless connection, the connection will stay connected for hours? Any ideas on this from ANYONE or ZYXEL support yet? They have the most recent firmware as well (V4.35(ABAR.2)). Please advise? We are using Dell XPS laptops. - Jason

  • kaestormy
    kaestormy Posts: 8  Freshman Member
    First Comment First Anniversary

    In our case it was HP Lan/wlan/wwan switch service running on the lapotps that wasn't seeing it as wifi. We disabled the service. We also added it to our GP policy as sometimes updates triggers it back to automatic.

    I hope this help you as this was horrible for a couple weeks as everyone was scrambling to find out the issue.

    Thanks,

    Keri

  • [Deleted User]
    [Deleted User] Posts: 213  Freshman Member
    5 Answers First Comment Friend Collector First Anniversary

    Hello @Paluszak, @kaestormy and everyone concerned,

    in case you did not notice so far I would like to share this also here as a possible reason for the disconnects:

    https://support.zyxel.eu/hc/en-us/articles/360002781379-SecuExtender-Drops-connection-when-using-WIFI-after-several-seconds

    I hoe this helps!

    Best regards

    Lukas

  • Benjamin_H
    Benjamin_H Posts: 1
    First Comment
    edited December 2023

    Hello all,

    We encountered the same issue on some Dell laptops.

    We have solve the problem by uninstalling "Dell Optimizer" and "Dell Optimizer Core".

    Perhaps other brands are affected by this problem : search for a soft or a service "optimizing" the network connection, and disable it for test.

    Hope this helps !

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