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    • Securextender disconnecting after 20 sec of being disconnect

    Posts: 8  Freshman Member
    First Comment First Anniversary
    edited April 2021 in Security
    I have one user that can connect using the 4.0.3 securextender and then 20 secs in it disconnects.  Her wifi works fine.  I have uninstalled reinstalled, repaired her .net, uninstalled tap drive and reinstalled.  When looking at the securextender log I get a Secureextender agent error network fd_close (0x0) This is the line then it start shutting down the  connection. 

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    • Posts: 1,411  Zyxel Employee
      Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

      Hi @kaestormy,

       

      Which ZyWALL/USG model are you using?

      I will send you the latest firmware via private message to verify SSL VPN issues.


    • Posts: 8  Freshman Member
      First Comment First Anniversary

      ZyWALL 310

      currently running 4.31(AAAB.0)


    • Posts: 1,034  Zyxel Employee
      50 Answers 500 Comments Friend Collector Fourth Anniversary
      Hello @kaestormy,
      I have sent you the latest firmware via private message to verify SSL VPN issues, so please check it.
      Charlie


    • Posts: 8  Freshman Member
      First Comment First Anniversary
      This did not correct the issue.  Now we have 3 users that are getting disconnected after 20-30 seconds.  Any other suggestions as we have approx. 40 people that could use the vpn :(
    • Posts: 8  Freshman Member
      First Comment First Anniversary
      It an issue with the WIFI connecting to the SSL VPN
    • Posts: 1,034  Zyxel Employee
      50 Answers 500 Comments Friend Collector Fourth Anniversary
      @kaestormy
      I would like to check the secuextender log on your computer, so please private message to me.
      After issue occur,
      Please Go to My PC>Local Disk C
      Collect "SecuExtenderHelper.log"
      and then Go to My PC>Local Disk C>Users>select the file of account which you login
      Collect "SecuExtender.log" 
      Charlie
    • Posts: 4  Freshman Member
      First Comment Second Anniversary
      We are seeing the same issue.  Wired connection works fine on SSLVPN.  Can PING the remate LAN Network.  Wireless will connect and then disconnect.  When connected through Wireless we are not able to PING anything on the remote LAN network..
    • Posts: 8  Freshman Member
      First Comment First Anniversary

      Do you by chance have HP machines?  Trying to determine if is brand specific.


    • Posts: 4  Freshman Member
      First Comment Second Anniversary
      Yes. HP zBook17.  We also have a Lenovo Laptop doing the same thing so I don't believe it is just HP.

    • Posts: 4  Freshman Member
      First Comment Second Anniversary
      Is there any update on this?  We are seeing this with a lot of clients.  Wired connection works fine on SSLVPN.  Wireless does not.  We are not using Split-Tunnel.  All the traffic is set to go over the SSLVPN tunnel.  The SSLVPN Client will not stay connected on wireless and no traffic is being passed.

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