NWA50AX PRO & NWA50AX

AndyFish
AndyFish Posts: 6
First Comment
edited January 2024 in Nebula

Hello,

Having issues with two NWA50AX & one NWA50AX PRO, recently this started where they continuously go off line and back online. This is causing devices to redirect to another AP online or disconnect completely of all three AP's go off lines. Tried reviewing all the config and community support but no resolution.

Screenshot 2024-01-09 at 15.58.37.png
Screenshot 2024-01-09 at 15.58.16.png
Screenshot 2024-01-09 at 15.57.35.png
Screenshot 2024-01-09 at 15.56.25.png

All Replies

  • Zyxel_Nami
    Zyxel_Nami Posts: 659  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hello @AndyFish

    Please check the Cloud Control Status as below screenshot and share with us. Below is the FAQ for your reference:

    image.png
    https://community.zyxel.com/en/discussion/15161/how-to-check-the-cloud-control-status-when-ap-is-offline-on-nebula

    Besides, please check your firewall rule or ISP whether they allows below Nebula services:

    Untitled.png

    Nami

  • AndyFish
    AndyFish Posts: 6
    First Comment

    Hello Nami,

    Thanks for looking into this, on checking I do see the issue that the internet fails on the CCS.

    Screenshot 2024-01-10 at 10.21.45.png

    When it reconnects all is show ok again.

    Screenshot 2024-01-10 at 10.24.55.png

    I am checking the Firewall settings, at the moment I turned it off.

  • AndyFish
    AndyFish Posts: 6
    First Comment

    I have checked the firewall settings on the virgin media hub 5 and there are no options to set these up. the firewall is turned off. I did find virgin media has turned on the some default web safe options, I have now turned these off. but the problem still persists.

  • Zyxel_Nami
    Zyxel_Nami Posts: 659  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited January 2024

    Hello @AndyFish

    I've reviewed the status of your site and noticed that the 3 APs have been consistently online since 19:00 (GMT+8) and remained stable until my last check.

    Screenshot 2024-01-11 093752.png

    To ensure that everything is functioning optimally, could you please confirm if the issue you were experiencing has been resolved?

    If there are any further disruptions, do let us know so we can provide additional assistance.

    Nami

  • AndyFish
    AndyFish Posts: 6
    First Comment

    Hello,

    I can confirm all is resolved, I found that virgin media ISP was the issue. Where I was unable to use the Virgin Hub 5 so replaced with another router which allowed DNS configurations. Since making this change the AP's are running great.

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