Invalid License

somebody
somebody Posts: 3
First Comment
in Service & License

The trial version was working perfectly until the end.

I bought a license for ZyWALL SecuExtender but I have this message "The license key entered was invalid. Please check the name, email address, and license key and try again."

I tried what I saw on some instructions to download the SecuExtender VPN Client, i put my license which worked and is activated. But when I go back the ZyWALL SecuExtender.

I'm on a Mac Sonoma. Please help

All Replies

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @somebody,

    Good day.

    To solve this issue, we need the information below:

    1. Which VPN connection you'd like to use? IPSec or SSL?

    2. Which firewall you're using?

    3. Which license you've bought?

    4. The SecuExtender's version you're using

    Thanks.

    Ivan

  • somebody
    somebody Posts: 3
    First Comment
    1. SSL
    2. 2. ZYXEL
    3. 3. (NEW) SecuExtender, Zero Trust IPSec/SSL VPN Client Subscription for Windows/macOS, 1-user, 3 Year
    4. 4. ZyWALL SecuExtender 1.2.6 / Secu Extender VPN Client 3.2.419

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @somebody,

    Thanks for the information.

    According to the information, the available license for version 1.2.6 is "SecuExtender, SSL VPN MAC OS X Client (Not compatible with USG FLEX H Series)."

    We suggest you purchase this license in the Marketplace to fulfill your requirements.

    Thanks.

    Ivan

  • somebody
    somebody Posts: 3
    First Comment

    okay i'm gonna check, it would have been cool when the trial is over and you click on purchase to arrive on the right page with the right license and not have to look for it on the website, then possibly make a mistake.

    How can I have a refund ?

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 301  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Dear @somebody,

    Thanks for the feed back about the license purchase direction.

    And we also received the your ticket about the refund, we'll reply the refund issue in the ticket.

    Thanks.

    Ivan

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